for any product
or update you have
downloaded from the Livingsoft web site.
1: Disable any pop-up blocking software prior to download.
2: Do not download on top of a previous download which may be corrupt.
You should either delete or rename prior download files that you
suspect may be corrupted before redownloading.
3: Always "Save" your download, do not 'Run from current location" or
4: We advise that you download to your desktop. Or, you may create a new folder on your desktop named Dress Shop Updates and download your update into this folder
so you can find it when the download is finished. If you have limited space on your hard drive, once you have confirmed that the update is installed and functioning properly, delete the download file, which is the 'delivery vessel only' and is not necessary
after you have installed it.
To change your Download location, when the "Save as" window comes up, just below the top title bar is a "Save in" option with a small window to the right. If you click in the window you will get a drop down menu. At the very top of the menu (sometime you
may need to scroll up to the top) is listed Desktop. This is where you want to save your download. It is much easier to find and you are not putting a lot of unnecessary files into your
DressShop folder, which is never a good idea.
Do not change the name of the download file.
5: Be Sure that your Dress Shop program is closed down completely prior to installing any updates.
(A good rule to follow is to close all open applications prior to installing programs or updates whether they are Livingsoft or other software programs.)
6. After the download is finished, turn off any virus protection
software you have while you install. After the
installation is complete, you should turn your virus protection
software back on.
7. "Open" or "Run" the downloaded file to install it. Or,
double click on the download file to install it. During
installation, follow the instructions in the Installation windows.
1. Q - When installing an update, do I need to
A - No. You should never uninstall
anything unless you are leaving Dress Shop forever or when you have
been specifically directed to uninstall by someone from Livingsoft
customer support. Uninstalling almost never does anything useful and
very often causes problems.
2. Q - When installing an update, do I need
to have installed any earlier updates?
A - No. Every update is complete and
includes all prior updates.
3. Q - If I get an error message during
downloading or during installing, what should I do?
A - The update and download masters
available at the Livingsoft web site are always tested to confirm
that they will download and install before they are released. If
your copy did not download or did not install, then you have
experienced an error during the download process. This most often
happens to telephone modem users as their downloads take longer and
are more susceptible to line noise. But, it can happen for other
reasons as well. Your only fix is to try again. To make certain you
do not download on top of a corrupt file, you should delete or
rename the corrupted file before you try downloading again. If the
problem persists, contact your Internet Service Provider (ISP) and
see if they can help.